FAQs
What is your return policy?
All items are final sale and cannot be returned or exchanged under any circumstances.
All deposits are non-refundable.
Are all shoes authentic?
All items that are sold on www.shopneatheat.com are guaranteed to be 100% authentic.
Which countries do you ship to?
We ship within only Canada at the moment.
Where is my order coming from?
All items are shipped from Ontario, Canada.
I don’t see a shoe or size that I want. Can you source them for me?
Yes, we can try and source specific shoes for you if they are not available on our website! Please email us at: neatheat96@gmail.com with “Sourcing Request” in the subject.
Why was my order cancelled?
It is possible that your order was cancelled due to a website error, an inventory issue, or for fraud prevention. In these cases, orders may be cancelled to prevent any issues from arising.
If you have any questions regarding why your order was cancelled, please don’t hesitate to contact us directly and we would be more than happy to assist you with any concerns or inquiries you might have.
All items are final sale and cannot be returned or exchanged under any circumstances.
All deposits are non-refundable.
Are all shoes authentic?
All items that are sold on www.shopneatheat.com are guaranteed to be 100% authentic.
Which countries do you ship to?
We ship within only Canada at the moment.
Where is my order coming from?
All items are shipped from Ontario, Canada.
I don’t see a shoe or size that I want. Can you source them for me?
Yes, we can try and source specific shoes for you if they are not available on our website! Please email us at: neatheat96@gmail.com with “Sourcing Request” in the subject.
Why was my order cancelled?
It is possible that your order was cancelled due to a website error, an inventory issue, or for fraud prevention. In these cases, orders may be cancelled to prevent any issues from arising.
If you have any questions regarding why your order was cancelled, please don’t hesitate to contact us directly and we would be more than happy to assist you with any concerns or inquiries you might have.